Returns and Returns
Free return of the desk pad:
If you don't like a product you ordered from us for any reason, you can send it back to us within fourteen days and we will refund you the full amount. We will cover the return costs for you, as your satisfaction is very important to us!
Process:
Of course, you don't have to worry about anything when returning the item. We'll take care of the return label, send it to you and you just stick it on the package and take it to the post office. We work with DHL here. The postage costs for the return are €6.99, which we will cover for you as mentioned.
How to:
- Please contact us by email (support@ascensive.de) or via the contact form and tell us which item you would like to return. Please include your order number so that we can find your order more easily. We would also be pleased if you could also state a reason for the return so that we can do things even better in the future (but of course you don't have to).
- We will then send you a DHL return label, which you simply print out and stick on the package. Please pack the product so that it is protected from transport damage.
- Drop off the package at a DHL post office or packing station or give it directly to your DHL courier.
- As soon as we receive your return, we will contact you again and refund the full purchase amount.
If you have any questions about the return process, contact us gladly.